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Hi, they ask a proof that you leave Belgium just to be able to stop your contract at the right date for example the 25, because in a normal cancellation it is always the first day of the next month.
want to cancel contract but expecting documentation
I want to cancel my contract as we are travelling from Belgium and we are vacating the current house. But VOO ask for proof. why is it required to provide that? we are cancelling after 3 years. we tried multiple times but didnt receive any help.
Problème
Hi, why do I need to change the modem? Is it more performant? Because, the giga max request the new modem CGA to support the new internet speed.
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redir
Question
Hi, Are you sure the damage is linked with the work ? There are no voo installation next to the damage, maybe he walked one the floor above ?
Technician Damaged my home
During installation, the technician accessed the attic and damaged the ceiling in a room. How do I report and claim the damages? Lors de l'installation, le technicien a accédé aux combles et a endommagé le plafond d'une pièce. Comment puis-je déclarer et réclamer les dommages ?
Problème
Hello @B89, Could you check this :1. Open the SETTINGS application2. Open the CELLULAR DATA menu3. Open the SIM APPLICATION menu4. Select SIM CARD VOO5. Open the SELECTION MODE menu6. Select "Automatic and manual mode" (you are then switched to "
Network call/messages problem.
Hello, On 10/1/23. we started using a VOO subscription. I had a problem with the sim card activation for the first time, somehow I managed to activate it on my iPhone SE(2022). Everything worked fine until two days ago when my phone could not connect to the network. Sim card working just fine on my
Problème
Hi both,wow, crazy response times! You're both right of course, the ip on the voo config shows 10.xx and not 149.xx. I had never heard of "CGN" before, thanks for the TIL. I'll take up contact with Voo *shudder*.Thanks!edit: I marked the first answer
Opening port does not work (linux)
Hi all,please feel free to answer in French, my reading skills are ok, my writing skills poor to say the least.I've been trying to open a port on my machine to the outside world but I can't get it to work. Some info: OS: Linux Mint (17.2 Rafaela) Voo Netgear router in router mode. Cabled connection
Question
Hi Marie S , I just received the bill for the new month today. Even though it is mentioned in the bill that I still have the -10 eur reduction, it is not deducted from the amount to pay which is in full price (48.94 euros). Would you mind helping me
Upgrade from Toudoo to Wahoo
Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros wit
Question
Solution acceptée
DHCP lease time (30 min)
Bonjour,Toute les demie-heures, mon switch Cisco et mes machines connecté derrière le router VOO netgear subissent un renouvellement IP DHCP. Du coup, sur une des machines, pendant une téléconférence ou un VoiceIP, la connexion est interrompue. En ces temps de COVID c'est très pénbile.Exemple a
Problème
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Ma connexion Internet
Hi @Niels why didn't they increase it to 50 mbps at the same time? That would be more interesting then doubling the download. Any one know why they do it at the same time? Because they have to replace other components on the network over
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mod
Question
Enregistrements effacés
Bonjour a tous, C'et la deuxieme fois en quelques mois que tous mes enregistrements sont effaces (!) et le call center dit que ca arrive et qu'ils ne peuvent pas prevoir!! Meme les enregistrements verouilles sont partis! Desole c'est un big probleme et VOO doit prendre de mesures. Quelq'un a une ex
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Ma box .évasion
@GSS Unfortunately no, I don't have such a diagram. Regarding this morning's power cut, I can see that you've restarted your modem, but I can't see any loss of signal (it's possible that this isn't visible, as the restart took place at the same time
Very high latency and jitter on upload
Is it normal to have such a high latency and jitter number on my internet line for the past few weeks/months? Download is acceptable but not perfect, but when anything gets uploaded, the numbers are huge and it is felt with only 1 connected internet device in use.
Question
Hello,Thank you for your reply. I was told to do the same by customer service before and that did not work, which is why they sent a technician. I've already had 2 different technicians come and check and they did not solve the problem and I can
No signal
Hello,It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mode
Problème
hello This will be available when the site will likely indicate, possible that the work is not yet complete and the zone not opened. We cannot announce this in advance here. There is no fixed ip on residential subscriptions at voo however the ip rar
Availability Voo Internet in 7912 Saint-Sauveur
Hi, We live in Frasnes-lez-Anvaing, Saint-Sauveur to be exact. We were never able to connect to Voo until now? The last few months we noticed dozens of Voo vans in de neighborhood and GIGA Internet signs everywhere. This week the signs also showed up in our street. And just now 5 minutes ago someon
Question
Hello @Angel V , We are sorry for the delay concerning the work on the line. After a contact with the concerned service, the end of the breakdown is planned for tomorrow afternoon. Thank you for your patience. Have
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
Hello @Bah As indicated, you will find the password of your Wifi on the label behind the modem. Here is what this label corresponds to: This is an example, you should not use the password shown in this picture.
WiFi access
I was connected on VOO at home today but unable to connect with the password left by the technician. kindly help.
Question
Hello, Your profile was updated, and your customer number is there now. The signal received by your modem isn't optimal. I'd suggest youplug/unplug the coaxial cable from your modem to the coaxial plug/NIU on the wall. If the signal s
No signal
Hello,It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mode
Problème
Hi, Sorry for the late answer. I see that you've had a contact with our commercial department, and the change was made on the 01/04.
I want to change my internet subscription
Dears Due to the current situation, as we working from home I have some uploads/downloads to the company network and my wife also doing the same, I would like to upgrade my internet connection to MAX 400Mbps as I need more upload speed, is that possible in this time Thank you
Question
Thanks Marcs for the reply. Yes, I hope somebody can help me out with this one ;). I understand it's a difficult period, but I have already tried multiple times before the corona crisis to have the name changed in my profile (couldn't do it
Can somebody look at this? Thanks!
Hello,I know these are difficult times for everybody. But I have asked since last week to cancel my mobile phone subscription through tickets starting of tomorrow but haven't heard anything back from Voo.Also I am having difficulties with having the name on the invoice changed for me. I already
Problème
Hello @Jakaitis, I wanted to clarify your consumption, because your first message said that you "haven't used the subscription for 5 months" after your departure from Belgium. Small correction, the Data was from July. You can see this in the detail
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
To help verify this is not the problem, disconnect the power from the back of the modem and router. Once disconnected, wait 10-15 seconds and then reconnect the power. Édit modérateur : des commentaires présents dans ce sujet ont été édités/effacés
Internet Connection NOT WORKING
MY VOO internet is not working since a week and I have been trying to reach the customer care but no response provided. I feel the service provided by VOO is PATHETIC and does not meet the customer demands at all. There is no call back or a response on the multiple contact forms posted repeatedly.
Question
Hi rafal88, If you have received the confirmation email, it means that your request will be processed by the appropriate department. The answer time depends on the volume of work. But, rest assured, it will be done. :)
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why my contract has not been canceled??
I twice sent the form to cancel the contract and I did not get an answer. why?
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